A tailor-made stay for every guest, signed by your hotel.
Restaurants, activities, or both: in minutes, your team prepares addresses & experiences suited to each guest’s length of stay and wishes. They receive them before arrival, in your hotel’s name.
Real screenshotTheir addresses & experiences, just as your guest receives them, in your hotel’s colours.
The benefits for your hotel
A concierge service that starts before arrival, run by your own team.
Improve the guest experience
Create a personal first contact before guests even arrive.
Showcase your hotel’s expertise
Highlight your addresses & experiences, your partners and your knowledge of the destination.
Know your guests better
Gather their wishes and preferences before their stay.
Save your teams time
Structure and simplify how guest requests are collected.
Create new opportunities
Depending on the model you choose, feature the hotel’s services, partners or amenities.
Strengthen personalisation
Offer each guest addresses & experiences genuinely suited to the length of their stay and their wishes.
Your service, day by day
Serenissimo Experience is an online concierge service built on the French Riviera for 2 to 5-star hotels: your team uses it to prepare each guest’s addresses & experiences (restaurants, activities or both), tailored to their length of stay and wishes. Here is how it works, from booking to the stay.
The questionnaire
Day 01 · At booking
Before arrival · Your guest
Included
Real screenshot
Their wishes
Then, theme by theme, what appeals to them
Their wishes, before they even arrive
A few days before arrival, your guest answers a short questionnaire (less than a minute) through a link unique to your property. Their answers land straight in the tool.
They share
Their dates, their wishes for experiences and/or dining
Constraints
Accessibility, pets, pace, price range
Practical tip
Add the link to your booking confirmation email: no answer to retype.
Before arrival · Mailing
Option
Or we send it for you
You forward your arrivals lists from your property management system; we send each guest the questionnaire before arrival.
€9.99 excl. VAT / month
Sender
Your hotel’s name
Reminders
You decide how many
Messages
Templates in French and English, editable
Composition
Day 02 · Behind the scenes · A few minutes
At the front desk · The composer
Your team
Real screenshot
A back-up table, planned in advance
Prepared in minutes, approved by your team
Half-day templates adjust in one move, and the tool checks the programme before it goes out. Your team stays in control from start to finish: they compose, review and send.
Addresses
Already qualified, filtered to the guest’s profile
Checks
Missing meal, empty day, closed address, repeats
Preview
Exactly what your guest will see
Sending
Under your brand, when you decide
Practical tip
A last-minute request takes about three minutes to prepare. A long stay calls for a read-through, not a search.
The stay
Day 03 · Before arrival
Once sent · Your guest
White label
A page in their name
Your guest receives their addresses & experiences by email: a private web page that stays on their phone throughout their stay.
Each meal can include a back-up address: your guest already has the next one, without coming back to the front desk.
During the stay · Your guest
On the spot
Their programme, always at hand
On your side, an alert lets you know about every new request from your guest.
Languages
Guest page in French, English and Italian
The address book
Day 04 · All year round
Continuously · The address book
Included
Kept by our team, not yours
The value is not in the screen but in what it holds. Restaurants, activities, culture and leisure: every address is selected, qualified and kept up to date by Serenissimo. It is work a single hotel cannot sustain on its own.
Sources
Public, then enriched by our team
Selection
No address enters without human validation
Updates
A core obligation of our contract
Always · Our addresses & experiences
Independent
Addresses that cannot be bought
Serenissimo takes no commission from the restaurants or providers it lists, and makes no bookings: it is not a travel agency. Your addresses & experiences remain yours: your partners and your services, you decide whether to feature them.
Grand houses
Day 05 · Bespoke · Palaces and 5-star hotels
On quotation · Your address book
Private
Your addresses, reserved for your house
Your concierges know places no one else does. They join your addresses & experiences through a database reserved for your property: never shared with another client, never added to the Serenissimo address book.
One subscription per property. The price depends on its category, never on the number of users or stays prepared.
Item by item
Per property, in euros excluding VAT. 2026 prices.
Item
Plan
Detail
Amount excl. VAT
Subscription
2 and 3 stars
Monthly, no commitment
€79.00 / month
Subscription
2 and 3 stars
Six-monthly −10%, i.e. €426.60 paid in advance
€71.10 / month
Subscription
2 and 3 stars
Annual −25%, i.e. €711.00 paid in advance
€59.25 / month
Subscription
4 stars
Monthly, no commitment
€99.00 / month
Subscription
4 stars
Six-monthly −10%, i.e. €534.60 paid in advance
€89.10 / month
Subscription
4 stars
Annual −25%, i.e. €891.00 paid in advance
€74.25 / month
Subscription
5 stars and palaces
Commitment discounts applied to the quotation
On quotation
Option
Mailing
Per property, no commitment discount
€9.99 / month
Set-up
One-off
Only if you continue after the trial
€199.00
Trial
30 days
No payment, no commitment
€0
Example: a 4-star hotel, annual plan, with the mailing option
€84.24 / month
Businesses established in another EU member state are invoiced under the reverse-charge mechanism.
Getting started, in five steps
Nothing to install: everything runs in the browser.
01
A twenty-minute conversation
By video call or at your hotel, to understand your guests and check the service is right for you.
02
Your access within ten working days
After signature, each member of your team receives their own login.
03
Your brand guidelines
Your logo, colours and typography dress the page your guests receive.
04
Onboarding for your team
A training session, by video call or on site, so that everyone prepares their first stay.
05
Thirty days to judge
Before the trial ends, we review it with you.
Practical information
What to know before signing, and what the contract says, figures in hand.
Areas
French Riviera: Nice, Cannes, Antibes, Menton, Monaco, the coast and hinterland of the Alpes-Maritimes. Italian Lakes (Como, Varese, Lake Maggiore) on request; another area opens as soon as the address book there is deep enough.
Users
Unlimited accounts at no extra cost: front desk, concierge, management.
The contract in figures
Platform availabilityPer calendar month; below that, you are owed a credit99%
First support responseEmail or phone, 9 am – 6 pm Paris time, working days1 day
Notice on the monthly planSix-monthly or annual: paid in advance, runs to term15 days
Data exportSelf-service, at any time; certificate of destruction at the end of the contract€0
Every figure appears in the contract you sign.
Frequently asked questions
Do we need a concierge to use Serenissimo?
No. The tool is designed for front-desk teams with no technical skills. Where there is a concierge, Serenissimo saves them the research time; the human touch stays with you.
Will our guests see the Serenissimo brand?
No, unless you want them to. If you prefer to keep the Serenissimo design, the page states that the editorial choices were made by your property.
Can we recommend restaurants only?
Yes: depending on the guest’s request and length of stay, your team sends restaurants, activities, or both. One night often calls for a table; a week, for a real programme.
Who is responsible for the addresses & experiences sent?
Your property, just as for an address given in person at the front desk: your team prepares the selection, sees the exact preview and approves before sending. For its part, Serenissimo is contractually bound to select, check and continuously update the addresses in the book.
How does the free 30-day trial work?
The trial starts when your access is opened and lasts 30 days, with no payment taken. To continue, a simple email is enough; without your confirmation, the contract ends on its own, with no invoice and nothing to cancel.
Can we equip several properties or a whole group?
Yes: each property is subscribed at its own category, and all of them sit under a single contract.
