A service from your hotel
Serenissimo Experience is the tool your hotel uses to advise you, as its concierge would, before you even arrive.
Prepared by the hotel team
Your hotel’s team picks your addresses from a verified selection and reviews your addresses & experiences before sending them.
Restaurants, activities, or both
A table for tonight, a day to plan or your whole stay: you say what would help.
At your own pace
One night or several days: the selection adapts to the length of your stay, your wishes and your pace.
How it works
Four steps, and less than a minute of your time.
Illustration: your hotel’s email, ‘Make your stay truly yours’, with the button ‘Receive my personalised addresses & experiences’.
Illustration: the email ‘Your addresses & experiences are ready’, with the button ‘Open my addresses & experiences’.
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Your hotel invites you to plan your stay, usually by email before you arrive, or with a QR code during your stay. The link is unique to your hotel.
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Your arrival and departure dates, your wishes for experiences and/or dining.
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For each theme, tick what appeals to you and add what matters for your comfort. Then submit the final step.
Important
Please remember to submit the final step of the form: without it, your hotel does not receive your request.
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As soon as your form is sent, the hotel team gets to work. You then receive your selection by email: a page to keep on your phone throughout your stay.
Made to measure
One night or a week, a table or a whole day: choose, and watch your selection take shape.
What you receive
- A day-by-day selection, from morning to dinner
- A map link for every address
- An estimated budget
- A back-up table, when it helps
- Practical tips for your destination
- A private page to keep on your phone
The Example Hotel
Your stay
A weekend · Restaurants and activities
Friday
- Afternoon
A walk to find your bearings
- Dinner
A table near the hotel, on your first evening
Alternative If the table is full
Saturday
- Morning
A local market, early in the morning
- Lunch
Lunch with a view
- Afternoon
A museum or a garden, to your taste
- Dinner
An exceptional table, if you feel like it
Sunday
- Morning
A hilltop village, half an hour away
- Lunch
A neighbourhood favourite, simple and right
Practical tips
What to bring, useful information about your destination.
Illustration: your selection depends on your wishes, your dates and the hotel team’s choices.
Peace of mind
Free for you
The service is offered by your hotel.
No app
Everything happens online, on your phone or your computer.
No obligation
No booking, no purchase. Serenissimo is not a travel agency.
Verified addresses
Every address is chosen and validated by people before it joins the selection.
Your answers go to your hotel
Your hotel’s team uses them to prepare your addresses & experiences.
In three languages
Your addresses & experiences page is available in English, French and Italian.
Your questions
What is Serenissimo Experience?
The addresses & experiences service your hotel offers you: you share your wishes in under a minute, and the hotel team prepares a selection of restaurants, sights and activities suited to your stay. Serenissimo provides the tool and a selection of verified addresses; your hotel prepares your addresses & experiences and sends them to you.
My hotel’s link opens a Serenissimo page: is that normal?
Yes. Serenissimo is the tool your hotel uses to gather your wishes and send you your addresses & experiences. The questionnaire shows the name of the hotel offering you the service; if in doubt, reception can confirm it.
Is there a charge?
No. The service is offered by your hotel, with no obligation to book or purchase.
How long does it take?
Less than a minute: your arrival and departure dates, your wishes for experiences and/or dining, and anything that matters for your comfort.
I haven’t received my addresses & experiences: what should I do?
First check that you submitted the final step of the form: without it, your request does not reach the hotel. Look in your spam folder too. If needed, contact your hotel directly.
Who prepares my addresses & experiences?
Your hotel’s team, using addresses chosen and verified by Serenissimo. They review your selection before sending it to you.
Do I have to book through Serenissimo?
No. Serenissimo makes no bookings and is not a travel agency. Each address or experience shows its exact location, a map link and useful details: you book yourself if you wish, or ask at reception.
What happens to my answers?
Your hotel’s team uses them to prepare your addresses & experiences. Details are in Serenissimo’s privacy policy, at the bottom of this page.
A question about your stay? Please ask your hotel. For anything else: contact@serenissimo.fr.
Received a link from your hotel?
Open it: your questionnaire is waiting, in your hotel’s name. No link yet? Ask at reception whether your hotel offers the service.
See the four steps againAre you a hotelier?
Offer this service to your guests, in your own name: a concierge service that starts before arrival, run by your team.
Visit the hotel area